Are you making the most of your sites?

By John Winchester on November 1, 2011

One thing that happens frequently in our day to day conversations with our valued customers is the “moment of discovery”… when they realize just how remarkably flexible our e-commerce solutions really are.

This happened just the other day when I helped a customer use their CoreXpand store to capture information that they needed in order to provide “other services” to their clients.

We were able to allow the users of the site to request a RMA number so they could make return requests from within the store. We developed an integrated email form that was placed on their storefront which allows the user to make the request without having to call someone to get the return taken care of.

Request Merchandise Authorization Example Form

Example of a Request Merchandise Authorization Form

The user simply logs into the site and a link was added to the store front that connects the user to the form.

The user simply fills out the RMA form and clicks the send button, and then an email is generated and sent to the individual that will complete the request.

Imagine the relief of the customer when they don’t have to sit through long phone queues on busy customer service days. That means a lot when they consider buying from you again.

This same form can be tailored to capture other types of information. Give us a call and we’ll take a look at your needs.

This is just another example of how the flexibility of CoreXpand’s e-commerce platform can help you automate the processes you have in place to better serve your clients!

Posted in B2B eCommerce for Sellers, CoreXpand Solution Tips, Sellers Corner, SEO and Web Design Tips, Tips & Tricks