Success Mindset

The Heart of Repeat Business – Part 3 of 3

By Lake Furney, VP of Marketing and Communications on September 27, 2013

Landing enough customers to always be profitable, and keeping them for life… That’s the dream of every committed business person.  And a BIG part of making that happen is how you make your

The Heart of Repeat Business – Part 2 of 3

By Lake Furney, VP of Marketing and Communications on September 9, 2013

Another birthday was looming… I wasn’t real thrilled about the ever-growing number I’d have to enter the next time a form asked me for my age. But, I slowed my inevitable march towards

The Heart of Repeat Business – Part 1 of 3

By Lake Furney, VP of Marketing and Communications on August 26, 2013

The coffee shop was bustling. A stream of people flowed in and out. Most exchanged pleasant smiles and polite greetings as they passed each other coming and going. Others struck up conversations with