Corexpand customer service

A dedicated team you can be proud of…

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by Colette Marshall on October 21, 2011

In an age when the average employee turn-around time for technology companies is 2 years, CoreXpand is proud to share that over 75% the staff at CoreXpand has worked for the company for 4 years or more.

For us, that means that we know we’re doing something right, and taking good care of some really good people.

For you this means that, as a customer of CoreXpand, you have access to some of the most knowledgeable specialists in the industry. These dedicated, hard-working professionals know our system inside and out and can help you reach your highest business goals.

This week, we give an extra special “Congratulations!” to another one of our wonderful staff, Kara, who just celebrated her 10 year anniversary with CoreXpand.

As the Senior Customer Service Representative, Kara is the tireless manager of our unsurpassed Customer Service Department. For the last decade, she has mastered the CoreXpand system and worked one on one with hundreds (more likely thousands) of businesses… patiently and faithfully guiding them on how to best manage their stores to reach their goals.

When clients purchase unique ecommerce customizations, she’s the one behind the scenes testing all the elements making sure everything is working as requested.

She also helps design and test new features for our system based on customer’s input (like the punchout catalog wizard and the designer tool)

Congratulations Kara!  Thank you for your dedication and hard work for CoreXpand and our client family!

The next time you talk to Kara, you might congratulate her on her dedication. In the meantime, you can also check out what others have to say about our first class support team.

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Another milestone for a dedicated CoreXpand expert

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by Colette Marshall on October 17, 2011

Not too long ago, we told you about one of our stellar support staff reaching the big 10 year mark with CoreXpand.

And in an age where the average technology employee is 2 years, that says something about our team, and our company.

Well, we don’t just have one person who’s been here for ten years, we have several.

And we’re pleased to welcome another one of our superstars to the “Decade Club”; Scott.

Scott is one of our amazing development team members. One of his many masterful specialties is in PunchOut integration with all major e-procurement systems. His expertise is critical, especially when it requires complex customizations for our clients.

From handling support cases and designing new features for our products, to customizations and special requests, Scott can work miracles with programming code.  All he needs is a keyboard and the details of what you need…and he has it perfected and working for your business before you can say, “e-commerce.”

Congratulations Scott!  Thank you for your dedication and hard work for CoreXpand and our client family!

Scott is another excellent example of why our clients give such high praise to our entire support team. See what others are saying about CoreXpand Support.

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CoreXpand recently celebrated the anniversary of two of its outstanding team members, Magesh and Rashmi Sreenivasan.

Congratulations Magesh and Rashmi!

Thank you for your dedication to CoreXpand and its customers!

Magesh is our Director of Technology (In the picture, he is on the left of our CEO, Lindsey Tanner). He leads the Development team that is constantly expanding and enhancing the CoreXpand ebusiness solution platform. We celebrate his 10 years as part of our dedicated team of e-business experts.

Rashmi is our Senior Graphics Web Developer (In the picture, she’s the beautiful lady on the right). She is the magic that leads the graphic design team in helping our customers design some leading edge private marketplaces. Explore the designs she’s helped create at the CoreXpand Template Store . We celebrate her 6 years as part of our dedicated team of e-business solution providers.

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